Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which www.pixelvergedigital.com will process refunds for services provided through the website www.pixelvergedigital.com. It is designed to ensure transparency and fairness while providing maximum legal protection to www.pixelvergedigital.com in compliance with applicable laws in Ukraine (UA).

Scope and Applicability

This policy applies to all users of www.pixelvergedigital.com who purchase services offered by Pixelvergedigital. By using our services, you agree to be bound by this Refund Policy.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by www.pixelvergedigital.com.
  • “Services”: The software as a service (SaaS) offerings provided by www.pixelvergedigital.com through www.pixelvergedigital.com.
  • “Refund”: The return of funds to a User for services that have been purchased but not satisfactorily delivered.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • If the service was not delivered as described at the time of purchase.
  • If the User encounters technical issues that prevent the use of the service, provided that such issues are reported within 30 days of the purchase.
  • If the User cancels their subscription within the first 14 days of the initial purchase, provided that no services have been utilized.

2. Refund Request Process

To initiate a refund request, Users must:

  1. Contact www.pixelvergedigital.com via email at management@www.pixelvergedigital.com or by phone at +380952753361.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit the request within the applicable time frame as outlined in Section 1.

3. Refund Processing

Upon receipt of a valid refund request, www.pixelvergedigital.com will review the request and notify the User of the decision within 14 business days. If approved, refunds will be processed using the original payment method. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Adhere to the timelines specified in this policy.

Limitations and Disclaimers

www.pixelvergedigital.com reserves the right to deny refund requests that do not comply with the terms outlined in this policy. Additionally, www.pixelvergedigital.com shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

www.pixelvergedigital.com is committed to protecting the privacy and security of Users’ personal information. All refund requests and related communications will be handled in accordance with our Privacy Policy, which can be found on www.pixelvergedigital.com.

Changes to Policy

www.pixelvergedigital.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on www.pixelvergedigital.com. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: www.pixelvergedigital.com
Phone: +380952753361
Email: management@www.pixelvergedigital.com
Address: 19 Instytutska St, Kyiv, 01021, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.